Privacy Policy

Real World Technology Solutions Pty Ltd (RWTS) respects your privacy. Across our business, around the country, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside RWTS with your consent, as required by law or to protect RWTS, its customers, or the public, or with companies or contractors that help RWTS fulfil its obligations to you, and then only with partners who share RWTS’s commitment to protecting your privacy and data. At any time you may contact RWTS with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. Our goal is to ensure the highest levels of security and confidentiality while providing you with the best possible service.

Privacy and Data Security
At RWTS, your right to privacy and data security is a primary concern.

RWTS only asks for specific types of personal information
In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

1. Request a quote
2. Place an order
3. Provide feedback in an online survey
4. Participate in a promotional offer
5. Subscribe to a newsletter or a mailing list
6. Request assistance from one of our trained staff
7. Fill out a support request

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information and customer number, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you are able to "unsubscribe" to these mailings at any time.

RWTS only uses your personal information for specific purposes
The information you provide will be kept confidential and used to support your customer relationship with RWTS. Among other things, we want to help you quickly find information on rwts.com.au and alert you to product upgrades, special offers, updated information and other new products and services from RWTS. Agents or contractors of RWTS who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for RWTS. RWTS may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

In addition, RWTS may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if RWTS reasonably believes it is necessary to do so to protect RWTS, its customers, or the public.

You can opt-out of receiving further marketing from RWTS at any time
Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only RWTS (or agents working on behalf of RWTS and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information.

RWTS will not disclose your personal information to any outside organization for its use in marketing without your consent
Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of RWTS for the purpose of performing services for RWTS.

Purchasing, Payments & Transactions
If at any time you would like to make a purchase and have to provide your credit card information over the telephone our sales representative will destroy your credit card details once your transaction has been processed. It has always been a RWTS practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Customized Experience
New technologies are emerging on the Internet that help us deliver customized visitor experiences. At RWTS, we on occasion use "cookies" to help us determine which service and support information is appropriate to your machine. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using www.rwts.com.au . RWTS has no desire or intent to infringe on your privacy while using the rwts.com.au site. For more information about these new technologies please don’t hesitate to contact us.

Third-Party Sites
Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to www.rwts.com.au are not covered by this privacy statement.

You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, RWTS cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Contact RWTS
If you would like to contact us for any reason regarding our privacy practices, please write to us at the following address:

Attn: Privacy Officer
Real World Technology Solutions Pty Ltd
PO Box 3101
Rhodes
NSW 2138

Alternatively, you may email us at: privacy@rwts.com.au

RWTS wants to help you keep your personal information accurate
We will take all reasonable care to ensure that the personal information we collect, use or disclose is accurate, up to date and stored securely. However, the accuracy of our information relies to a great extent on the information you provide and we ask that you let us know when any amendment is required.

You can request or update your individual information, which RWTS has collected, by emailing us or simply phone us here at RWTS.

Effective Date: February 4, 2003