Support

There are many things to enjoy in life, and we understand that fixing your computer is not one of them. Real World Technology Solutions, your local IT company, wants to make your life easier by being there to help. With our low on site support rates and commitment to finding the right solution to your problem, you can be assured that you will get the individual attention you deserve.

We provide a range of support and consultative services for individuals and business. Unlike many other companies providing IT Support, we aim to treat you as a human, and not just another problem. Our solutions are tailored individually to each of our customers.

Support for our software products
Real World Technology Solutions provides limited free email based support for our free-ware and donation-ware software products. Our commercial software products have unlimited free email based support. Telephone based support can be purchased for all of our software products at rate of $AU50.00 per hour. Support contracts are also available.

Home and Business Desktop Support
We can provide you with expert support and advice for your home and/or business desktop machines. Our team of trained staff have extensive experience in Windows, Macintosh and Linux. Our range of services includes:

• Application installation support and configuration
• Hardware installation and configuration
• Virus removal
• Network setup and troubleshooting
• One-to-one training

Server Deployment, Network Connectivity and Systems Management
We can provide you with experienced advice and direction for the development of your network infrastructure, including:

• Direction, planning, installation and management of your network infrastructure
• Deployment and configuration of network clients and devices
• Monitoring, configuring and troubleshooting network connectivity
• Documentation and auditing of existing systems and infrastructure
• Intranet development and integration to enhance communication throughout your organisation

• Microsoft Windows NT Sever
• Microsoft Windows 2000 Server
• Microsoft Windows 2003 Server
• Unix and Unix Variants (eg Linux)
• MacOS X Server

Asterisk Voice Over IP Consulting
Our experienced team can offer a range of Asterisk Voice Over IP consulting services including system installation, configuration and maintenance. We have worked with the Asterisk platform for over two years and are an Australian leader in providing support and configuration for this product. For more information please visit http://www.asterisk.org/

Mission Critical Support
We understand that for small businesses computer down time can be a big problem. We can provide time-critical business support for serious problems to enable your business to get back up and running quickly.

Education, Student and Charity Support Rates
Real World Technology Solutions has special support rates for education, student and charity customers. For more information, please call and ask for our Sales Manager, Michael West, on (02) 9563 4840.