Perform a Line Sync/Port Reset

From time to time your ADSL service may drop out and you may be asked to perform a line sync/port reset. To perform a line sync/port rest:

1. Remove the power cable from your ADSL modem
2. Unplug your ADSL modem from the phone socket at the wall
3. Disconnect any telephones or fax machines also connected to the line (this step is optional, but recommended)
4. Wait 12 minutes (make sure you use a timer)
5. Reconnect your ADSL modem to the phone socket at the wall
6. Reconnect the power cable to your ADSL modem
7. Wait 5 minutes to ensure your modem has turned on, and confirm if your internet is now working
8. Reconnect any telephones or fax machines you had disconnected, and be sure to use an ADSL filter

If you have any issues, our friendly support team are always happy to help you on 1300 798 718.