Voice

Voice over IP

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Cost effective call termination with full business-grade call quality

Our Voice over IP service is engineered from the ground up to provide high quality, carrier-grade call
termination and origination within Australia and New Zealand. This expertly crafted platform supports any
standards compliant IP PBX or soft-switch environment, with flexible call routing options, fax support, full
number porting and IPND integration within Australia.

Key Features: 
  • Support for any SIP or IAX2 standards-compliant PBX system
  • Business quality, carrier-grade call termination supporting G729a or G711a codecs
  • Single, 10, 50 and 100 number ranges available within Australia and New Zealand
  • Full number portability within Australia and New Zealand
  • Competitive call rates with flexible routing and billing options
  • Daily and Monthly CDRs available by web portal or FTP
  • 13, 1300 and 1800 number termination
  • Expert support, service and implementation advice from our specialised team
BenefitDelivery
ConfidenceThe infrastructure is monitored 24 hours per day, 365 days per week to ensure that your calls can always be made and answered, and supports transparent failover to another number if your IP PBX system becomes unavailable.
ReliableReliable, high quality voice calls indistinguishable from traditional Telstra lines when bundled with our business grade internet services or a direct data centre interconnect.
FlexibleFlexible purchasing options with unlimited voice channels per number range or in 10 channel blocks.
Cost effectiveSIP or IAX2 voice termination available supporting a wide range of IP PBX systems including Digium Asterisk, Cisco, SwitchVox, Mitel and more.
Reduced call costsDramatic cost savings compared with traditional telephone solutions, with unlimited potential for expansion to meet growing business needs with no up front costs.
Low entry costsPort your existing phone numbers from any major telecommunications carrier to our infrastructure and enjoy the benefits of full VoIP connectivity.
Specifications: 
  • Redundant, fully managed infrastructure supported 24 hours per day, 365 per year by our Network
    Operations Centre
  • Connection via direct data centre connection, business grade internet or public internet
  • Points of Presence in Global Switch Sydney, Equinix Sydney and Pipe DC3 Brisbane
  • Redundant SIP and IAX2 infrastructure
  • Support for G711a and G729a/b audio codecs and in-band fax
  • RFC 2833 and SIP INFO DTMF support
  • Dynamic acoustic echo cancellation
  • Integrated Fax-to-Email for inbound faxing

Thirdlane PBX

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Get the most from your Asterisk PBX with Thirdlane management

Thirdlane PBX unleashes the power of Asterisk with a simple management interface, giving you a
powerful system that is easy to install, customise and manage. Thirdlane PBX is extendable, boasts a
powerful phone auto-provisioning system and provides a user friendly interface to all the features you
expect from an enterprise grade PBX.

Key Features: 
  • Easy installation from prebuilt ISO based on CentOS 5
  • Cost-effective license options for small, medium and large businesses
  • Open management with all configuration stored in plain-text files for easy diagnosis and trouble-shooting
  • Easy user management of individual extension features such as voicemail, call forwarding, follow me and call
    screening
  • Works with Asterisk 1.4 or 1.6
  • Higher performance by utilising pure Asterisk dial plan commands without custom AGI scripts
  • Multi-Tenant Edition allows you to set up multiple independent PBXs on the same Asterisk server
  • Commercial support options and access to global user community providing 24x7 support and assistance
BenefitDelivery
ReliableBuilt to take advantage of the proven stability of Asterisk 1.4 and 1.6, Thirdlane PBX uses only native Asterisk dial-plan commands ensure your PBX always functions as you intend it to.
Fast configurationSystem wide templates and bulk provisioning of user extensions and related devices greatly reduce PBX configuration time.
FlexibleExtend the system through Thirdlane PBX’s unique, script-based approach. Thirdlane PBX's Script Library can be extended by users to include unlimited new PBX features.
Configure handsetsPBX Manager comes with templates for Aastra, Cisco, Linksys, Polycom and Snom phones and ATAs. VARs and system integrators can easily add templates to support additional devices.
Easy to useNo special knowledge of Linux or Asterisk is required for day-to-day operations, so management functions can be performed by regular staff.
Multi-tenant capableThirdlane MTE allows you to easily build and manage virtual PBX systems for several customers, each with their own trunks and extensions, on a single Asterisk instance
Specifications: 
    Multi Tenant Features
    • Tenant Management
    • Tenant level Administrators
    • DID Inventory and Assignment
    • Shared and tenant assigned trunks

    System Administration

    • Multiple Administrators
    • Fine Grained Permission System

    Core PBX Features

    • Extensions
    • Feature Codes
    • PSTN/IP Trunks
    • Multi-Level IVR Auto Attendants
    • Music On Hold
    • Schedules
    • DIDs and Inbound Routes
    • Outbound Routes
    • Trunk Failower
    • Ring Groups
    • Call Screening
    • Call Recording

    Voicemail Features

    • Maiboxes
    • Voicemail to Email Forwarding
    • Message Waiting Indicator
    • Multiple Voicemail Folders
    • Web Management of Voicemail Recordings

    Call Center Features

    • ACD Queues
    • Orderly Queue Handling
    • Local and Remote Agents
    • Call Recording

    Call Features

    • Caller ID Blocking
    • Call Screening Based on Caller ID
    • Call Forward on Busy
    • Call Forward on No Answer
    • Call Forward Follow Me (concurrent or linear)
    • Call Forward Follow Me Based on Caller ID (concurrent or linear)
    • Call Transfer
    • Call Parking and Retrieval
    • Do Not Disturb
    • One Touch Call Recording
    • Virtual Extensions (pure forwarding)

    Automatic Phone Provisioning

    • Multiple Provisioning Options (TFTP, HTTP, etc)
    • Templates for Popular Phones
    • Extensible Templating

    Media Files Management

    • Music-on-Hold Management and Upload
    • Click-to-Call Recording of Messages

    Built-in Update Management

    • Current Version Check
    • One-Click Software Update
    • One-Click Script Library Update

    Billing

    • CDRs

    Directory

    • Company Directory
    • Personal Contact Lists
    • Click-to-Call

    Conferencing

    • Conference Rooms
    • Both Fixed and Dynamic Rooms

    Power-User Tools

    • Web Access to Asterisk Command Line Interface
    • Direct Editing of Configuration Files
    • Script Library Management

    Convenience Features

    • Bulk Generation of User Extensions
    • Phones Auto Provisioning
    • Automatic DID Routing
    • Phone Templates

    End User Portal

    • Voicemail Configuration
    • Access to Voicemail Messages
    • Access to Call Recodings
    • Caller ID Blocking
    • Call Screening Based on Caller ID
    • Call Forward on Busy
    • Call Forward on No Answer
    • Call Forward Follow Me (concurrent or linear)
    • Call Forward Follow Me Based on Caller ID
    • Do Not Disturb
    • One Touch Call Recording
    • Access to Directory with Click-to-Call
    • Personal Contact Lists with Click-to-Call
    • CDR with Click-to-Call
    • Language Selection

    Extensibility

    • Unique Script Based Approach
    • Thirdlane's Script Library
    • Custom User Scripts
    • Script Sharing

    End User Applicatons

    • Outlook Integration
    • "Thirdlane Dialer" Dialer Toolbar
    • Single Sign-On
    • Secure Call Management
    • Screen Pops
    • CRM Integration

    Backup

    • Scheduled Backup
    • Selective Backup
    • Web Based On-Demand Backup and Restore

    Customization

    • Multiple Language Support
    • Branding
    • Multiple Themes
    • Link Management

    Support

    • Enhanced Customer Support
    • Comprehensive Documentation
    • FAQs
    • Forums

ISDN over IP

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Carrier-grade ISDN replacement solutions for your business

ISDN over IP is our real world alternative to traditional ISDN solutions, delivered entirely over an IP
network. ISDNoIP allows you to connect your existing analogue, digital, or IP PBX system to our VoIP
network, enabling you to enjoy all the benefits of VoIP such as inter-site calling and extensive savings on
call costs, without replacing your PBX, or sacrificing the quality of traditional ISDN services.

Key Features: 
  • Carrier grade end-to-end solution delivering voice connectivity direct to site over our dedicated data and
    VoIP network
  • Support for analogue, ISDN2 (BRI), ISDN 10/20/30 (PRI) and SIP delivery
  • Extend ISDN support to areas and locations not typically covered by ISDN solutions
  • Competitive call rates with advanced routing and billing options
  • Benefit from free inter-site calls when deployed across multiple sites
  • Support for 13, 1300 and 1800 number termination and full number portability
  • Flexible service level agreements to suit your budget
  • Expert support, service and implementation from our specialised team
BenefitDelivery
ConfidenceThe infrastructure and endpoint is monitored 24 hours per day, 365 days per year to ensure that your calls can always be made and answered.
ReliableEnjoy outstanding reliability and call quality equivalent to that provided by traditional telephone carriers.
ScalableOptions available to support any number of extensions and concurrent calls. Capacity easily adjusted as your needs change.
FlexibleTailored solutions available to suit every need and to work with most existing systems.
Cost effectiveSeamlessly obtain all the benefits of IP telephony, while continuing to use your investment in your existing telephony infrastructure.
Specifications: 
  • Fully managed infrastructure supported 24 hours per day, 365 per year by our Network Operations Centre
  • Endpoints connected by any business grade data product, including SHDSL, Fibre, Microwave or Ethernet
    over Copper
  • Scalable with support for unlimited BRI, PRI, analogue or SIP circuit terminations with appropriate hardware
    and connectivity
  • Toll-quality audio utilising G.711 alaw audio codec, with full support for DTMF and Fax
  • Quality of Service implemented on all network infrastructure
  • Redundant core network designed for maximum availability
  • 99.98% service level agreement, with higher levels attainable via multiple connectivity paths
  • Expert support, service and implementation advice from our specialised team

Hosted PBX

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Reliable, simple, outsourced communications for small business

Our hosted PBX service provides businesses with 1 - 50 staff access to the simple and advanced
features they need. Using state-of-the-art features including virtual extensions, branch office support,
voicemail-to-email, click-to-call directories, call conferencing, voice queues and more, our hosted PBX is
the easy to use, cost effective solution that you have been looking for.

Key Features: 
  • Economical and scalable, ideal for multi-site businesses or call centres
  • Can be delivered anywhere with business grade internet connectivity
  • Ultra-reliable business grade voice quality when bundled with our business internet solutions
  • Support for complex multi-level auto-attendants
  • Easy user management of individual extension features such as voicemail, call forwarding, follow me and call
    screening
  • Voicemail to email
  • Orderly call queue handling, queue reporting and agent management for small, medium and large call centre
    applications
  • Easy to use self-service web portal ensures you can make the changes you require when you want
BenefitDelivery
ConfidenceAn outsourced Hosted PBX provides you with confidence that your business is accessible. The infrastructure is monitored 24 hours per day, 365 days per week to ensure that your calls can always be answered.
ReliableReliable, high quality voice calls indistinguishable from traditional Telstra lines when bundled with our business grade internet services.
FlexibleWhether your business has one or fifty sites, or staff working from home and on the road, you can create a seamless unified telephone presence.
Cost effectiveDramatic cost savings compared with traditional telephone solutions and PBX systems, with none of the hassles of infrastructure maintenance, configuration or performing upgrades.
Reduced call costsBenefit from significantly reduced call costs with Voice over IP pricing.
Low entry costsReduces the need for substantial infrastructure investment.
Specifications: 
  • Redundant, fully managed infrastructure supported 24 hours per day, 365 per year by our Network
    Operations Centre
  • Supports SIP or IAX2 phones or soft phones
  • Self-service web portal provides full access to the systems functionality
  • Integrates with iSymphony call management platform (separate license fee)
  • Detailed queue reporting of statistics (separate license fee)
  • Core PBX features including phone extensions, voice mail, multi-level IVR/auto-attendant menus, out of
    hours, hunt groups with internal and external phones and fine-me/follow-me call routing
  • Port existing business numbers from around Australia, including 13, 1300 and 1800 numbers
  • CRM integration with major web-based CRMs including SugarCRM, SalesForce and many others

Call Cost Savings Calculator

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Many people are aware of the substantial savings you can make on your call costs by switching to Voice Over IP. But just how significant are those savings? Use this handy calculator to work out what you will save on your monthly call costs.

Enter your phone bill details
Local Calls
$
STD/National Calls
$
Mobile Calls
$
Cost Totals
Voice over IP Totals

Note: This tool does not take into account the cost of phone line rental, number rental or infrastructure to deliver Voice over IP. Please call our friendly team to arrange an obligation free quotation for a solution that's right for you.

Voice over IP Pricing

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Voice Over IP is changing the way people do business all around the world - and Real World Technology Solutions is expertly poised to help you take advantage of these technologies. We offer cost-effective voice termination services for your business or corporate needs. From the flexibility of landline calls to any location in Australia for as little as 12c (flat rate), to the ability to expand your business' inbound phone capacity exponentially - our service will provide you with the technology, support and performance you need to succeed.

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