Wholesale

Thirdlane PBX

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Get the most from your Asterisk PBX with Thirdlane management

Thirdlane PBX unleashes the power of Asterisk with a simple management interface, giving you a
powerful system that is easy to install, customise and manage. Thirdlane PBX is extendable, boasts a
powerful phone auto-provisioning system and provides a user friendly interface to all the features you
expect from an enterprise grade PBX.

Key Features: 
  • Easy installation from prebuilt ISO based on CentOS 5
  • Cost-effective license options for small, medium and large businesses
  • Open management with all configuration stored in plain-text files for easy diagnosis and trouble-shooting
  • Easy user management of individual extension features such as voicemail, call forwarding, follow me and call
    screening
  • Works with Asterisk 1.4 or 1.6
  • Higher performance by utilising pure Asterisk dial plan commands without custom AGI scripts
  • Multi-Tenant Edition allows you to set up multiple independent PBXs on the same Asterisk server
  • Commercial support options and access to global user community providing 24x7 support and assistance
BenefitDelivery
ReliableBuilt to take advantage of the proven stability of Asterisk 1.4 and 1.6, Thirdlane PBX uses only native Asterisk dial-plan commands ensure your PBX always functions as you intend it to.
Fast configurationSystem wide templates and bulk provisioning of user extensions and related devices greatly reduce PBX configuration time.
FlexibleExtend the system through Thirdlane PBX’s unique, script-based approach. Thirdlane PBX's Script Library can be extended by users to include unlimited new PBX features.
Configure handsetsPBX Manager comes with templates for Aastra, Cisco, Linksys, Polycom and Snom phones and ATAs. VARs and system integrators can easily add templates to support additional devices.
Easy to useNo special knowledge of Linux or Asterisk is required for day-to-day operations, so management functions can be performed by regular staff.
Multi-tenant capableThirdlane MTE allows you to easily build and manage virtual PBX systems for several customers, each with their own trunks and extensions, on a single Asterisk instance
Specifications: 
    Multi Tenant Features
    • Tenant Management
    • Tenant level Administrators
    • DID Inventory and Assignment
    • Shared and tenant assigned trunks

    System Administration

    • Multiple Administrators
    • Fine Grained Permission System

    Core PBX Features

    • Extensions
    • Feature Codes
    • PSTN/IP Trunks
    • Multi-Level IVR Auto Attendants
    • Music On Hold
    • Schedules
    • DIDs and Inbound Routes
    • Outbound Routes
    • Trunk Failower
    • Ring Groups
    • Call Screening
    • Call Recording

    Voicemail Features

    • Maiboxes
    • Voicemail to Email Forwarding
    • Message Waiting Indicator
    • Multiple Voicemail Folders
    • Web Management of Voicemail Recordings

    Call Center Features

    • ACD Queues
    • Orderly Queue Handling
    • Local and Remote Agents
    • Call Recording

    Call Features

    • Caller ID Blocking
    • Call Screening Based on Caller ID
    • Call Forward on Busy
    • Call Forward on No Answer
    • Call Forward Follow Me (concurrent or linear)
    • Call Forward Follow Me Based on Caller ID (concurrent or linear)
    • Call Transfer
    • Call Parking and Retrieval
    • Do Not Disturb
    • One Touch Call Recording
    • Virtual Extensions (pure forwarding)

    Automatic Phone Provisioning

    • Multiple Provisioning Options (TFTP, HTTP, etc)
    • Templates for Popular Phones
    • Extensible Templating

    Media Files Management

    • Music-on-Hold Management and Upload
    • Click-to-Call Recording of Messages

    Built-in Update Management

    • Current Version Check
    • One-Click Software Update
    • One-Click Script Library Update

    Billing

    • CDRs

    Directory

    • Company Directory
    • Personal Contact Lists
    • Click-to-Call

    Conferencing

    • Conference Rooms
    • Both Fixed and Dynamic Rooms

    Power-User Tools

    • Web Access to Asterisk Command Line Interface
    • Direct Editing of Configuration Files
    • Script Library Management

    Convenience Features

    • Bulk Generation of User Extensions
    • Phones Auto Provisioning
    • Automatic DID Routing
    • Phone Templates

    End User Portal

    • Voicemail Configuration
    • Access to Voicemail Messages
    • Access to Call Recodings
    • Caller ID Blocking
    • Call Screening Based on Caller ID
    • Call Forward on Busy
    • Call Forward on No Answer
    • Call Forward Follow Me (concurrent or linear)
    • Call Forward Follow Me Based on Caller ID
    • Do Not Disturb
    • One Touch Call Recording
    • Access to Directory with Click-to-Call
    • Personal Contact Lists with Click-to-Call
    • CDR with Click-to-Call
    • Language Selection

    Extensibility

    • Unique Script Based Approach
    • Thirdlane's Script Library
    • Custom User Scripts
    • Script Sharing

    End User Applicatons

    • Outlook Integration
    • "Thirdlane Dialer" Dialer Toolbar
    • Single Sign-On
    • Secure Call Management
    • Screen Pops
    • CRM Integration

    Backup

    • Scheduled Backup
    • Selective Backup
    • Web Based On-Demand Backup and Restore

    Customization

    • Multiple Language Support
    • Branding
    • Multiple Themes
    • Link Management

    Support

    • Enhanced Customer Support
    • Comprehensive Documentation
    • FAQs
    • Forums

Land Line Rebill

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Simple access to the Telstra public telephone network

Our white label access to Telstra's PSTN and ISDN services enables you to resell a wide range of Telstra
services under your own brand. Take advantage of this opportunity to be able to offer your customers a
complete package covering all of their telephony and data needs. This service is particularly ideal for
customers who require services such as Spectrum Shared ADSL or traditional ISDN which are delivered
on Telstra's copper network.

Key Features: 
  • Ability to provide rebadged Telstra services at competitive rates
  • Untimed local calls over PSTN services
  • Access to Basic (POTS), ISDN2 and ISDN10/20/30 services
  • Simple CHURN of in-place services
  • Support, troubleshooting and resolution in-line with standard Telstra response times
  • Simple billing, fault management and ordering via our Customer Portal
  • Ideal for use with our shared spectrum ADSL products, such as those provided on Telstra and TPG DSLAMs
  • Complements our other services to enable you to offer your customers a complete solution to their
    communication needs
BenefitDelivery

ISDN over IP

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Carrier-grade ISDN replacement solutions for your business

ISDN over IP is our real world alternative to traditional ISDN solutions, delivered entirely over an IP
network. ISDNoIP allows you to connect your existing analogue, digital, or IP PBX system to our VoIP
network, enabling you to enjoy all the benefits of VoIP such as inter-site calling and extensive savings on
call costs, without replacing your PBX, or sacrificing the quality of traditional ISDN services.

Key Features: 
  • Carrier grade end-to-end solution delivering voice connectivity direct to site over our dedicated data and
    VoIP network
  • Support for analogue, ISDN2 (BRI), ISDN 10/20/30 (PRI) and SIP delivery
  • Extend ISDN support to areas and locations not typically covered by ISDN solutions
  • Competitive call rates with advanced routing and billing options
  • Benefit from free inter-site calls when deployed across multiple sites
  • Support for 13, 1300 and 1800 number termination and full number portability
  • Flexible service level agreements to suit your budget
  • Expert support, service and implementation from our specialised team
BenefitDelivery
ConfidenceThe infrastructure and endpoint is monitored 24 hours per day, 365 days per year to ensure that your calls can always be made and answered.
ReliableEnjoy outstanding reliability and call quality equivalent to that provided by traditional telephone carriers.
ScalableOptions available to support any number of extensions and concurrent calls. Capacity easily adjusted as your needs change.
FlexibleTailored solutions available to suit every need and to work with most existing systems.
Cost effectiveSeamlessly obtain all the benefits of IP telephony, while continuing to use your investment in your existing telephony infrastructure.
Specifications: 
  • Fully managed infrastructure supported 24 hours per day, 365 per year by our Network Operations Centre
  • Endpoints connected by any business grade data product, including SHDSL, Fibre, Microwave or Ethernet
    over Copper
  • Scalable with support for unlimited BRI, PRI, analogue or SIP circuit terminations with appropriate hardware
    and connectivity
  • Toll-quality audio utilising G.711 alaw audio codec, with full support for DTMF and Fax
  • Quality of Service implemented on all network infrastructure
  • Redundant core network designed for maximum availability
  • 99.98% service level agreement, with higher levels attainable via multiple connectivity paths
  • Expert support, service and implementation advice from our specialised team

Hosted PBX

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Reliable, simple, outsourced communications for small business

Our hosted PBX service provides businesses with 1 - 50 staff access to the simple and advanced
features they need. Using state-of-the-art features including virtual extensions, branch office support,
voicemail-to-email, click-to-call directories, call conferencing, voice queues and more, our hosted PBX is
the easy to use, cost effective solution that you have been looking for.

Key Features: 
  • Economical and scalable, ideal for multi-site businesses or call centres
  • Can be delivered anywhere with business grade internet connectivity
  • Ultra-reliable business grade voice quality when bundled with our business internet solutions
  • Support for complex multi-level auto-attendants
  • Easy user management of individual extension features such as voicemail, call forwarding, follow me and call
    screening
  • Voicemail to email
  • Orderly call queue handling, queue reporting and agent management for small, medium and large call centre
    applications
  • Easy to use self-service web portal ensures you can make the changes you require when you want
BenefitDelivery
ConfidenceAn outsourced Hosted PBX provides you with confidence that your business is accessible. The infrastructure is monitored 24 hours per day, 365 days per week to ensure that your calls can always be answered.
ReliableReliable, high quality voice calls indistinguishable from traditional Telstra lines when bundled with our business grade internet services.
FlexibleWhether your business has one or fifty sites, or staff working from home and on the road, you can create a seamless unified telephone presence.
Cost effectiveDramatic cost savings compared with traditional telephone solutions and PBX systems, with none of the hassles of infrastructure maintenance, configuration or performing upgrades.
Reduced call costsBenefit from significantly reduced call costs with Voice over IP pricing.
Low entry costsReduces the need for substantial infrastructure investment.
Specifications: 
  • Redundant, fully managed infrastructure supported 24 hours per day, 365 per year by our Network
    Operations Centre
  • Supports SIP or IAX2 phones or soft phones
  • Self-service web portal provides full access to the systems functionality
  • Integrates with iSymphony call management platform (separate license fee)
  • Detailed queue reporting of statistics (separate license fee)
  • Core PBX features including phone extensions, voice mail, multi-level IVR/auto-attendant menus, out of
    hours, hunt groups with internal and external phones and fine-me/follow-me call routing
  • Port existing business numbers from around Australia, including 13, 1300 and 1800 numbers
  • CRM integration with major web-based CRMs including SugarCRM, SalesForce and many others

Business Grade Data

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Fast, ultra-reliable data services for a fraction of the cost

Our Business Grade Data services utilise SHDSL, Fibre, Microwave and Ethernet over Copper technologies to deliver ultra-reliable, high speed, flat-rate connections with a minimum 99.95% Service Level Agreement. These services are ideal for high bandwidth applications and give you the flexibility to grow your data network to meet changing business requirements.

Key Features: 
  • Multi-carrier network delivering unmatched coverage and reach to all major capital cities and regional areas
  • Fibre, Ethernet over Copper, SHDSL, BDSL and Microwave delivery technologies
  • Can be bundled with other services, including ADSL to build MPLS private networks
  • Symmetric speeds from 512Kbps to 10Gbps with no need to change customers LAN equipment or
    networks
  • Dedicated flat-rate end-to-end bandwidth with no excess usage fees
  • Diverse applications including connecting business sites, Voice over IP, video-conferencing, offsite backup
    solutions, SAN networking or disaster recovery
  • Ideal for SMB, Corporate or Government
BenefitDelivery
ConfidenceThe infrastructure and network is monitored 24 hours per day, 365 days per year to ensure that your data services are always available.
Extensive coverageDiverse mediums and carriers ensure extensive reach right around Australia.
ScalableEnjoy services from 512Kbps to 10Gbps with the potential to cater for a diverse range of business needs.
Cost effectiveBusiness Grade Data provides flexibility to choose from a range of products that fit your budget, making it easy to afford the reliability your business needs.
Flexible deliverySupport for 802.1q-in-q tagging, QoS and almost any protocol ensures these services are ideal for a wide range of business applications.
Specifications: 
  • Wide range of delivery mediums including BDSL, SHDSL, Ethernet over Copper, Ethernet over Fibre and
    Microwave
  • Scalable from 512Kbps to 10Gbps
  • Available with complete carrier, data centre and path redundancy
  • Support for 802.1 q-in-q tagging and full QoS
  • Rapid deployment options (Microwave)
  • Redundant core network infrastructure
  • Minimum 99.95% service level agreement

ADSL Data Services

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Reliable high speed internet connections for home or business

Our carrier-diverse ADSL infrastructure, covering over 91% of Australian businesses and homes, allows you to provide internet connectivity to your customers in almost any location. Delivered over our ultra-reliable network infrastructure, you can enjoy the full benefits of ADSL internet for your data or voice solutions. Supporting high speed internet access, our unique network design ensures that you can deliver a range of network solutions.

Key Features: 
  • ADSL1 and ADSL2 connections through exchange infrastructure provided by Telstra, Optus and TPG Suitable for home or business users
  • Speeds of up to 24Mbps
  • Can be bundled with phone lines or as a "naked" service for a complete package in some locations
  • Rapid qualification and connection of new services through the web-based portal
  • Complete "one-stop" solution, including modem configuration and dispatch
  • Reliable back-end network infrastructure ensuring high availability of services
  • Supports data-aggregation with other data services for Resellers or End Customers
BenefitDelivery
ConvenientInternet Grade ADSL provides 'always on' connectivity without tying up phone lines.
Greater service controlComplete service qualification, provisioning and connectivity management via our customer portal
Build private networksSupports private networks with virtual routing frameworks and MPLS solutions with any of our diverse data products.
Great coverageOver 91% of the population is covered by our DSL products across CBD, Metropolitan and Regional Australia.
Fast internet accessSpeeds of up to 24Mbps (ADSL2) or 8Mbps (ADSL1).
Specifications: 
  • Layer 2 or Layer 3 network service, perfect for delivering custom solutions
  • Services designed for delivery of Voice over IP
  • ADSL1 available at 256Kbit/64Kbit, 512Kbit/128Kbit, 512Kbit/512Kbit, 1.5Mbit/256Kbit and Open 1 (Up to
    8MBit/384Kbit)
  • ADSL2 available with speeds up to 24Mbit/1Mbit (minimum speed 1.5Mbit/256Kbit)
  • Diverse data options with volume based usage from 1GB and AGVC from 5MBit
  • DSLAMs provided by Telstra, Optus and TPG
  • Automatic provisioning of new services from our web based portal
  • Custom DSL realms for customers with 15 or more services
  • Static IP address and Static IP ranges available
  • Core network monitored 24 hours per day, 365 days per year, with 99.9% service level agreement from the
    DSLAM to our Data Termination Point
  • IPv4 and IPv6 Dual Stack support with compatible end-user CPE

Voice over IP Pricing

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Voice Over IP is changing the way people do business all around the world - and Real World Technology Solutions is expertly poised to help you take advantage of these technologies. We offer cost-effective voice termination services for your business or corporate needs. From the flexibility of landline calls to any location in Australia for as little as 12c (flat rate), to the ability to expand your business' inbound phone capacity exponentially - our service will provide you with the technology, support and performance you need to succeed.

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