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Hosted PBX
Reliable, simple, outsourced communications for small business
Our hosted PBX service provides businesses with 1 - 50 staff access to the simple and advanced
features they need. Using state-of-the-art features including virtual extensions, branch office support,
voicemail-to-email, click-to-call directories, call conferencing, voice queues and more, our hosted PBX is
the easy to use, cost effective solution that you have been looking for.
Key Features:
- Economical and scalable, ideal for multi-site businesses or call centres
- Can be delivered anywhere with business grade internet connectivity
- Ultra-reliable business grade voice quality when bundled with our business internet solutions
- Support for complex multi-level auto-attendants
- Easy user management of individual extension features such as voicemail, call forwarding, follow me and call
screening - Voicemail to email
- Orderly call queue handling, queue reporting and agent management for small, medium and large call centre
applications - Easy to use self-service web portal ensures you can make the changes you require when you want
| Benefit | Delivery |
|---|---|
| Confidence | An outsourced Hosted PBX provides you with confidence that your business is accessible. The infrastructure is monitored 24 hours per day, 365 days per week to ensure that your calls can always be answered. |
| Reliable | Reliable, high quality voice calls indistinguishable from traditional Telstra lines when bundled with our business grade internet services. |
| Flexible | Whether your business has one or fifty sites, or staff working from home and on the road, you can create a seamless unified telephone presence. |
| Cost effective | Dramatic cost savings compared with traditional telephone solutions and PBX systems, with none of the hassles of infrastructure maintenance, configuration or performing upgrades. |
| Reduced call costs | Benefit from significantly reduced call costs with Voice over IP pricing. |
| Low entry costs | Reduces the need for substantial infrastructure investment. |
Specifications:
- Redundant, fully managed infrastructure supported 24 hours per day, 365 per year by our Network
Operations Centre - Supports SIP or IAX2 phones or soft phones
- Self-service web portal provides full access to the systems functionality
- Integrates with iSymphony call management platform (separate license fee)
- Detailed queue reporting of statistics (separate license fee)
- Core PBX features including phone extensions, voice mail, multi-level IVR/auto-attendant menus, out of
hours, hunt groups with internal and external phones and fine-me/follow-me call routing - Port existing business numbers from around Australia, including 13, 1300 and 1800 numbers
- CRM integration with major web-based CRMs including SugarCRM, SalesForce and many others